SaaS Customer Relationship Management (CRM) Market, By Solutions, By Deployment, By Enterprises, By Application, And By Region: Industry Analysis, Revenue Opportunity, Market Share, Competitive Analysis, And Forecast 2022-2030

Table of Content

1. Global SaaS Customer Relationship Management Market Introduction and Market Overview

1.1. Objective of the Study

1.2. Global SaaS Customer Relationship Management Market Scope and Market Estimation

1.2.1. Global SaaS Customer Relationship Management Overall Market Size (US$ Mn), Market CAGR (%), Market forecast (2022-2030)

1.2.2. Global SaaS Customer Relationship Management Market Revenue Share (%) and Growth Rate (Y-o-Y) from 2022-2030

1.3. Market Segmentation

1.3.1. Solutions of Global SaaS Customer Relationship Management Market

1.3.2. Deployment Mode of Global SaaS Customer Relationship Management Market

1.3.3. Application of Global SaaS Customer Relationship Management Market

1.3.4. Enterprises Size of Global SaaS Customer Relationship Management Market

1.3.5. Region of Global SaaS Customer Relationship Management Market

2. Global SaaS Customer Relationship Management Market - Executive Summary

2.1. Key Findings

2.1.1. Top Impacting Factors

2.1.2. Top Investment Pockets

2.1.3. Market Attractiveness Analysis

2.2. Key Companies Introduction

3. Market Factor Analysis

3.1. Global SaaS Customer Relationship Management Market Industry Development Trends under COVID-19 Outbreak

3.1.1. Global COVID-19 Status Overview

3.1.2. Influence of COVID-19 Outbreak on Global SaaS Customer Relationship Management Market Industry Development

3.2. Market Dynamics (Growth Influencers)

3.2.1. Drivers

3.2.2. Restraints

3.2.3. Opportunities

3.2.4. Impact Analysis of Drivers and Restraints

3.3. Ecosystem/ Value Chain Analysis

3.4. Porter’s Five Forces Analysis

3.5. SWOT Analysis

3.6. PEST Analysis

3.7. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East and Africa/ South America)

3.7.1. By Solutions

3.7.2. By Deployment Mode

3.7.3. By Application

3.7.4. By Enterprises Size

4. Global SaaS Customer Relationship Management Market: Estimates & Historic Trend Analysis (2018-2020)
5. Global SaaS Customer Relationship Management Market Estimates & Forecast Trend Analysis, by Solutions

5.1. SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, by Solutions, 2022 & 2030

5.1.1. Key Market Trends, Growth Factors, and Opportunities

5.1.2. Customer Service

5.1.3. Customer Experience Management

5.1.4. CRM Analytics

5.1.5. Marketing Automation

5.1.6. Salesforce Automation

5.1.7. Social Media Monitoring

5.1.8. Others

5.2. SaaS Customer Relationship Management Market Revenue (US$ Mn) Estimates and Forecasts, by Solutions, 2018 to 2030

6. Global SaaS Customer Relationship Management Market Estimates & Forecast Trend Analysis, by Deployment Mode

6.1. SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, by Deployment Mode, 2022 & 2030

6.1.1. Key Market Trends, Growth Factors, and Opportunities

6.1.2. On-premise

6.1.3. Cloud

6.2. SaaS Customer Relationship Management Market Revenue (US$ Mn) Estimates and Forecasts, by Deployment Mode, 2018 to 2030

7. Global SaaS Customer Relationship Management Market Estimates & Forecast Trend Analysis, by Application

7.1. SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, by Application, 2022 & 2030

7.1.1. Key Market Trends, Growth Factors, and Opportunities

7.1.2. BFSI

7.1.3. Retail

7.1.4. Healthcare

7.1.5. IT & Telecom

7.1.6. Discrete Manufacturing

7.1.7. Government & Education

7.1.8. Other

7.2. SaaS Customer Relationship Management Market Revenue (US$ Mn) Estimates and Forecasts, by Application, 2018 to 2030

8. Global SaaS Customer Relationship Management Market Estimates & Forecast Trend Analysis, by Enterprises Size

8.1. SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, by Enterprises Size, 2022 & 2030

8.1.1. Key Market Trends, Growth Factors, and Opportunities

8.1.2. Large Enterprises

8.1.3. Small & Medium Enterprise

8.2. SaaS Customer Relationship Management Market Revenue (US$ Mn) Estimates and Forecasts, by Enterprises Size, 2018 to 2030

9. Global SaaS Customer Relationship Management Market Analysis and Forecast, by Region

9.1. SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, by Region, 2022 & 2030

9.1.1. North America

9.1.2. Europe

9.1.3. Asia Pacific

9.1.4. Middle East and Africa

9.1.5. South America

9.2. SaaS Customer Relationship Management Market Revenue (US$ Mn) Estimates and Forecasts, by Region, 2018 to 2030

10. North America SaaS Customer Relationship Management Market: Estimates & Forecast Trend Analysis

10.1. North America Market Assessments & Key Findings

10.2. North America SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, 2022 & 2030

10.3. North America SaaS Customer Relationship Management Market Size Estimates and Forecast (US$ Million) (2018 to 2030)

10.3.1. By Solutions

10.3.2. By Deployment Mode

10.3.3. By Application

10.3.4. By Enterprises Size

10.3.5. By Country

10.3.5.1. U.S.

10.3.5.2. Canada

10.3.5.3. Mexico

11. Europe SaaS Customer Relationship Management Market: Estimates & Forecast Trend Analysis

11.1. Europe Market Assessments & Key Findings

11.2. Europe SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, 2022 & 2030

11.3. Europe SaaS Customer Relationship Management Market Size Estimates and Forecast (US$ Million) (2018 to 2030)

11.3.1. By Solutions

11.3.2. By Deployment Mode

11.3.3. By Application

11.3.4. By Enterprises Size

11.3.5. By Country

11.3.5.1. Germany

11.3.5.2. U.K.

11.3.5.3. France

11.3.5.4. Italy

11.3.5.5. Spain

11.3.5.6. Russia

11.3.5.7. Rest of Europe

12. Asia Pacific SaaS Customer Relationship Management Market: Estimates & Forecast Trend Analysis

12.1. Asia Pacific Market Assessments & Key Findings

12.2. Asia Pacific SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, 2022 & 2030

12.3. Asia Pacific Market Size Estimates and Forecast (US$ Million) (2018 to 2030)

12.3.1. By Solutions

12.3.2. By Deployment Mode

12.3.3. By Application

12.3.4. By Enterprises Size

12.3.5. By Country

12.3.5.1. China

12.3.5.2. Japan

12.3.5.3. India

12.3.5.4. Australia

12.3.5.5. South Korea

12.3.5.6. Rest of Asia Pacific

13. South America SaaS Customer Relationship Management Market: Estimates & Forecast Trend Analysis

13.1. South America Market Assessments & Key Findings

13.2. South America SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, 2022 & 2030

13.3. South America Market Size Estimates and Forecast (US$ Million) (2018 to 2030)

13.3.1. By Solutions

13.3.2. By Deployment Mode

13.3.3. By Application

13.3.4. By Enterprises Size

13.3.5. By Country

13.3.5.1. Brazil

13.3.5.2. Argentina

13.3.5.3. Colombia

13.3.5.4. Rest of South America

14. Middle East & Africa SaaS Customer Relationship Management Market: Estimates & Forecast Trend Analysis

14.1. Middle East & Africa Market Assessments & Key Findings

14.2. Middle East & Africa SaaS Customer Relationship Management Market Share (%) Estimates and Forecasts, 2022 & 2030

14.3. Middle East & Africa Market Size Estimates and Forecast (US$ Million) (2018 to 2030)

14.3.1. By Solutions

14.3.2. By Deployment Mode

14.3.3. By Application

14.3.4. By Enterprises Size

14.3.5. By Country

14.3.5.1. U.A.E.

14.3.5.2. Saudi Arabia

14.3.5.3. Egypt

14.3.5.4. South Africa

14.3.5.5. Rest of Middle East & Africa

15. Competition Landscape

15.1. Market Competition Matrix, by Leading Players

15.2. List of Emerging, Prominent and Leading Players

15.3. Major Mergers & Acquisitions, Partnership, Joint Venture, Expansions, Deals, Etc.

16. Company Profiles

16.1. Salesforce.com, Inc.

16.1.1. Company Overview

16.1.2. Financial Performance

16.1.3. Product Portfolio

16.1.4. Geographical Footprint

16.1.5. Strategic Initiatives

16.1.6. SWOT Analysis

16.2. Microsoft Corporation

16.2.1. Company Overview

16.2.2. Financial Performance

16.2.3. Product Portfolio

16.2.4. Geographical Footprint

16.2.5. Strategic Initiatives

16.2.6. SWOT Analysis

16.3. SAP SE

16.3.1. Company Overview

16.3.2. Financial Performance

16.3.3. Product Portfolio

16.3.4. Geographical Footprint

16.3.5. Strategic Initiatives

16.3.6. SWOT Analysis

16.4. Oracle Corporation

16.4.1. Company Overview

16.4.2. Financial Performance

16.4.3. Product Portfolio

16.4.4. Geographical Footprint

16.4.5. Strategic Initiatives

16.4.6. SWOT Analysis

16.5. ADOBE INC.

16.5.1. Company Overview

16.5.2. Financial Performance

16.5.3. Product Portfolio

16.5.4. Geographical Footprint

16.5.5. Strategic Initiatives

16.5.6. SWOT Analysis

16.6. SugarCRM Inc.

16.6.1. Company Overview

16.6.2. Financial Performance

16.6.3. Product Portfolio

16.6.4. Geographical Footprint

16.6.5. Strategic Initiatives

16.6.6. SWOT Analysis

16.7. Zoho Corporation Pvt. Ltd

16.7.1. Company Overview

16.7.2. Financial Performance

16.7.3. Product Portfolio

16.7.4. Geographical Footprint

16.7.5. Strategic Initiatives

16.7.6. SWOT Analysis

16.8. Copper CRM, Inc.

16.8.1. Company Overview

16.8.2. Financial Performance

16.8.3. Product Portfolio

16.8.4. Geographical Footprint

16.8.5. Strategic Initiatives

16.8.6. SWOT Analysis

16.9. Insightly Inc.

16.9.1. Company Overview

16.9.2. Financial Performance

16.9.3. Product Portfolio

16.9.4. Geographical Footprint

16.9.5. Strategic Initiatives

16.9.6. SWOT Analysis

16.10. Creatio

16.10.1. Company Overview

16.10.2. Financial Performance

16.10.3. Product Portfolio

16.10.4. Geographical Footprint

16.10.5. Strategic Initiatives

16.10.6. SWOT Analysis

17. Assumptions and Research Methodology
18. Conclusions and Recommendations

18.1. Analysis and Suggestions on New Project Investment

18.2. Research Findings and Conclusion

List of Tables

Table1 Global SaaS Customer Relationship Management Market Historic Analysis (US$ Mn), 2018-2021

Table2 Global SaaS Customer Relationship Management Market Forecast Opportunity Analysis (US$ Mn), 2022-2030

Table3 Global SaaS Customer Relationship Management Market Absolute $ Opportunity

Table4 Global SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table5 Global SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table6 Global SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table7 Global SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table8 Global SaaS Customer Relationship Management Market Analysis by Region, 2018-2030

Table9 North America SaaS Customer Relationship Management Market Absolute $ Opportunity

Table10 North America SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table11 North America SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table12 North America SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table13 North America SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table14 North America SaaS Customer Relationship Management Market Analysis by Country, 2018-2030

Table15 Europe SaaS Customer Relationship Management Market Absolute $ Opportunity

Table16 Europe SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table17 Europe SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table18 Europe SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table19 Europe SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table20 Europe SaaS Customer Relationship Management Market Analysis by Country, 2018-2030

Table21 Asia Pacific SaaS Customer Relationship Management Market Absolute $ Opportunity

Table22 Asia Pacific SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table23 Asia Pacific SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table24 Asia Pacific SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table25 Asia Pacific SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table26 Asia Pacific SaaS Customer Relationship Management Market Analysis by Country, 2018-2030

Table27 South America SaaS Customer Relationship Management Market Absolute $ Opportunity

Table28 South America SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table29 South America SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table30 South America SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table31 South America SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table32 South America SaaS Customer Relationship Management Market Analysis by Country, 2018-2030

Table33 MEA SaaS Customer Relationship Management Market Absolute $ Opportunity

Table34 MEA SaaS Customer Relationship Management Market Analysis by Solutions, 2018-2030

Table35 MEA SaaS Customer Relationship Management Market Analysis by Deployment Mode, 2018-2030

Table36 MEA SaaS Customer Relationship Management Market Analysis by Application, 2018-2030

Table37 MEA SaaS Customer Relationship Management Market Analysis by Enterprises Size, 2018-2030

Table38 MEA SaaS Customer Relationship Management Market Analysis by Country, 2018-2030

List of Figures

Figure1 Global SaaS Customer Relationship Management Market Historic Y-o-Y Analysis (%), 2018-2021

Figure2 Global SaaS Customer Relationship Management Market Forecast Y-o-Y Analysis (%), 2022-2030

Figure3 Global SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure4 Global SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure5 Global SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure6 Global SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure7 Global SaaS Customer Relationship Management Market Share Analysis by Region, 2021 and 2030

Figure8 North America SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure9 North America SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure10 North America SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure11 North America SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure12 North America SaaS Customer Relationship Management Market Share Analysis by Country, 2021 and 2030

Figure13 Europe SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure14 Europe SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure15 Europe SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure16 Europe SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure17 Europe SaaS Customer Relationship Management Market Share Analysis by Country, 2021 and 2030

Figure18 Asia Pacific SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure19 Asia Pacific SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure20 Asia Pacific SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure21 Asia Pacific SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure22 Asia Pacific SaaS Customer Relationship Management Market Share Analysis by Country, 2021 and 2030

Figure23 South America SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure24 South America SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure25 South America SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure26 South America SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure27 South America SaaS Customer Relationship Management Market Share Analysis by Country, 2021 and 2030

Figure28 MEA SaaS Customer Relationship Management Market Share Analysis by Solutions, 2021 and 2030

Figure29 MEA SaaS Customer Relationship Management Market Share Analysis by Deployment Mode, 2021 and 2030

Figure30 MEA SaaS Customer Relationship Management Market Share Analysis by Application, 2018-2030

Figure31 MEA SaaS Customer Relationship Management Market Share Analysis by Enterprises Size, 2021 and 2030

Figure32 MEA SaaS Customer Relationship Management Market Share Analysis by Country, 2021 and 2030