Table of Content
- Global Customer Care BPO Market Introduction and Market Overview
1.1. Objective of the Study
1.2. Global Customer Care BPO Market Scope and Market Estimation
1.2.1. Global Customer Care BPO Overall Market Size (US$ Mn), Market CAGR (%), Market forecast (2022-2030)
1.2.2. Global Customer Care BPO Market Revenue Share (%) and Growth Rate (Y-o-Y) from 2022-2030
1.3. Market Segmentation
1.3.1. End-Use of Global Customer Care BPO Market
1.3.2. Type of Global Customer Care BPO Market
1.3.3. Region of Global Customer Care BPO Market
- Global Customer Care BPO Market - Executive Summary
2.1. Key Findings
2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets
2.1.3. Market Attractiveness Analysis
2.2. Key Companies Introduction
- Market Factor Analysis
3.1. Global Customer Care BPO Market Industry Development Trends under COVID-19 Outbreak
3.1.1. Global COVID-19 Status Overview
3.1.2. Influence of COVID-19 Outbreak on Global Customer Care BPO Market Industry Development
3.2. Market Dynamics (Growth Influencers)
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
3.2.4. Impact Analysis of Drivers and Restraints
3.3. Ecosystem/ Value Chain Analysis
3.4. Porter’s Five Forces Analysis
3.5. SWOT Analysis
3.6. PEST Analysis
3.7. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East and Africa/ South America)
3.7.1. By End-Use
3.7.2. By Type
- Global Customer Care BPO Market: Estimates & Historic Trend Analysis (2018-2020)
- Global Customer Care BPO Market Estimates & Forecast Trend Analysis, by End-Use
5.1. Customer Care BPO Market Share (%) Estimates and Forecasts, by End-Use, 2022 & 2030
5.1.1. Key Market Trends, Growth Factors, and Opportunities
5.1.2. Telecom and IT
5.1.3. BFSI
5.1.4. Healthcare and Life Sciences
5.1.5. Government and Public
5.1.6. Retail and Consumer Goods
5.1.7. Others
5.2. Customer Care BPO Market Revenue (US$ Mn) Estimates and Forecasts, by End-Use, 2018 to 2030
- Global Customer Care BPO Market Estimates & Forecast Trend Analysis, by Type
6.1. Customer Care BPO Market Share (%) Estimates and Forecasts, by Type, 2022 & 2030
6.1.1. Key Market Trends, Growth Factors, and Opportunities
6.1.2. Multichannel Client Services
6.1.3. Multilingual Client Services
6.1.4. Others
6.2. Customer Care BPO Market Revenue (US$ Mn) Estimates and Forecasts, by Type, 2018 to 2030
- Global Customer Care BPO Market Analysis and Forecast, by Region
7.1. Customer Care BPO Market Share (%) Estimates and Forecasts, by Region, 2022 & 2030
7.1.1. North America
7.1.2. Europe
7.1.3. Asia Pacific
7.1.4. Middle East and Africa
7.1.5. South America
7.2. Customer Care BPO Market Revenue (US$ Mn) Estimates and Forecasts, by Region, 2018 to 2030
- North America Customer Care BPO Market: Estimates & Forecast Trend Analysis
8.1. North America Market Assessments & Key Findings
8.2. North America Customer Care BPO Market Share (%) Estimates and Forecasts, 2022 & 2030
8.3. North America Customer Care BPO Market Size Estimates and Forecast (US$ Million) (2018 to 2030)
8.3.1. By End-Use
8.3.2. By Type
8.3.3. By Country
8.3.3.1. U.S.
8.3.3.2. Canada
8.3.3.3. Mexico
- Europe Customer Care BPO Market: Estimates & Forecast Trend Analysis
9.1. Europe Market Assessments & Key Findings
9.2. Europe Customer Care BPO Market Share (%) Estimates and Forecasts, 2022 & 2030
9.3. Europe Customer Care BPO Market Size Estimates and Forecast (US$ Million) (2018 to 2030)
9.3.1. By End-Use
9.3.2. By Type
9.3.3. By Country
9.3.3.1. Germany
9.3.3.2. U.K.
9.3.3.3. France
9.3.3.4. Italy
9.3.3.5. Spain
9.3.3.6. Russia
9.3.3.7. Rest of Europe
- Asia Pacific Customer Care BPO Market: Estimates & Forecast Trend Analysis
10.1. Asia Pacific Market Assessments & Key Findings
10.2. Asia Pacific Customer Care BPO Market Share (%) Estimates and Forecasts, 2022 & 2030
10.3. Asia Pacific Market Size Estimates and Forecast (US$ Million) (2018 to 2030)
10.3.1. By End-Use
10.3.2. By Type
10.3.3. By Country
10.3.3.1. China
10.3.3.2. Japan
10.3.3.3. India
10.3.3.4. Australia
10.3.3.5. South Korea
10.3.3.6. Rest of Asia Pacific
- South America Customer Care BPO Market: Estimates & Forecast Trend Analysis
11.1. South America Market Assessments & Key Findings
11.2. South America Customer Care BPO Market Share (%) Estimates and Forecasts, 2022 & 2030
11.3. South America Market Size Estimates and Forecast (US$ Million) (2018 to 2030)
11.3.1. By End-Use
11.3.2. By Type
11.3.3. By Country
11.3.3.1. Brazil
11.3.3.2. Argentina
11.3.3.3. Colombia
11.3.3.4. Rest of South America
- Middle East & Africa Customer Care BPO Market: Estimates & Forecast Trend Analysis
12.1. Middle East & Africa Market Assessments & Key Findings
12.2. Middle East & Africa Customer Care BPO Market Share (%) Estimates and Forecasts, 2022 & 2030
12.3. Middle East & Africa Market Size Estimates and Forecast (US$ Million) (2018 to 2030)
12.3.1. By End-Use
12.3.2. By Type
12.3.3. By Country
12.3.3.1. U.A.E.
12.3.3.2. Saudi Arabia
12.3.3.3. Egypt
12.3.3.4. South Africa
12.3.3.5. Rest of Middle East & Africa
- Competition Landscape
13.1. Market Competition Matrix, by Leading Players
13.2. List of Emerging, Prominent and Leading Players
13.3. Major Mergers & Acquisitions, Partnership, Joint Venture, Expansions, Deals, Etc.
- Company Profiles
14.1. Premier BPO
14.1.1. Company Overview
14.1.2. Financial Performance
14.1.3. Product Portfolio
14.1.4. Geographical Footprint
14.1.5. Strategic Initiatives
14.1.6. SWOT Analysis
14.2. Bernard
14.2.1. Company Overview
14.2.2. Financial Performance
14.2.3. Product Portfolio
14.2.4. Geographical Footprint
14.2.5. Strategic Initiatives
14.2.6. SWOT Analysis
14.3. NTT DATA
14.3.1. Company Overview
14.3.2. Financial Performance
14.3.3. Product Portfolio
14.3.4. Geographical Footprint
14.3.5. Strategic Initiatives
14.3.6. SWOT Analysis
14.4. Teleperformance
14.4.1. Company Overview
14.4.2. Financial Performance
14.4.3. Product Portfolio
14.4.4. Geographical Footprint
14.4.5. Strategic Initiatives
14.4.6. SWOT Analysis
14.5. Comdata
14.5.1. Company Overview
14.5.2. Financial Performance
14.5.3. Product Portfolio
14.5.4. Geographical Footprint
14.5.5. Strategic Initiatives
14.5.6. SWOT Analysis
14.6. Taskus
14.6.1. Company Overview
14.6.2. Financial Performance
14.6.3. Product Portfolio
14.6.4. Geographical Footprint
14.6.5. Strategic Initiatives
14.6.6. SWOT Analysis
14.7. Sykes Enterprises
14.7.1. Company Overview
14.7.2. Financial Performance
14.7.3. Product Portfolio
14.7.4. Geographical Footprint
14.7.5. Strategic Initiatives
14.7.6. SWOT Analysis
14.8. Infosys
14.8.1. Company Overview
14.8.2. Financial Performance
14.8.3. Product Portfolio
14.8.4. Geographical Footprint
14.8.5. Strategic Initiatives
14.8.6. SWOT Analysis
14.9. Serco
14.9.1. Company Overview
14.9.2. Financial Performance
14.9.3. Product Portfolio
14.9.4. Geographical Footprint
14.9.5. Strategic Initiatives
14.9.6. SWOT Analysis
14.10. Convergys
14.10.1. Company Overview
14.10.2. Financial Performance
14.10.3. Product Portfolio
14.10.4. Geographical Footprint
14.10.5. Strategic Initiatives
14.10.6. SWOT Analysis
14.11. Alorica
14.11.1. Company Overview
14.11.2. Financial Performance
14.11.3. Product Portfolio
14.11.4. Geographical Footprint
14.11.5. Strategic Initiatives
14.11.6. SWOT Analysis
14.12. TTEC
14.12.1. Company Overview
14.12.2. Financial Performance
14.12.3. Product Portfolio
14.12.4. Geographical Footprint
14.12.5. Strategic Initiatives
14.12.6. SWOT Analysis
14.13. Fusion
14.13.1. Company Overview
14.13.2. Financial Performance
14.13.3. Product Portfolio
14.13.4. Geographical Footprint
14.13.5. Strategic Initiatives
14.13.6. SWOT Analysis
14.14. Acticall (Sitel)
14.14.1. Company Overview
14.14.2. Financial Performance
14.14.3. Product Portfolio
14.14.4. Geographical Footprint
14.14.5. Strategic Initiatives
14.14.6. SWOT Analysis
14.15. HKT Teleservices
14.15.1. Company Overview
14.15.2. Financial Performance
14.15.3. Product Portfolio
14.15.4. Geographical Footprint
14.15.5. Strategic Initiatives
14.15.6. SWOT Analysis
14.16. Atento
14.16.1. Company Overview
14.16.2. Financial Performance
14.16.3. Product Portfolio
14.16.4. Geographical Footprint
14.16.5. Strategic Initiatives
14.16.6. SWOT Analysis
- Assumptions and Research Methodology
- Conclusions and Recommendations
16.1. Analysis and Suggestions on New Project Investment
16.2. Research Findings and Conclusion
List of Tables
Table1 Global Customer Care BPO Market Historic Analysis (US$ Mn), 2018-2021
Table2 Global Customer Care BPO Market Forecast Opportunity Analysis (US$ Mn), 2022-2030
Table3 Global Customer Care BPO Market Absolute $ Opportunity
Table4 Global Customer Care BPO Market Analysis by End-Use, 2018-2030
Table5 Global Customer Care BPO Market Analysis by Type, 2018-2030
Table6 Global Customer Care BPO Market Analysis by Region, 2018-2030
Table7 North America Customer Care BPO Market Absolute $ Opportunity
Table8 North America Customer Care BPO Market Analysis by End-Use, 2018-2030
Table9 North America Customer Care BPO Market Analysis by Type, 2018-2030
Table10 North America Customer Care BPO Market Analysis by Country, 2018-2030
Table11 Europe Customer Care BPO Market Absolute $ Opportunity
Table12 Europe Customer Care BPO Market Analysis by End-Use, 2018-2030
Table13 Europe Customer Care BPO Market Analysis by Type, 2018-2030
Table14 Europe Customer Care BPO Market Analysis by Country, 2018-2030
Table15 Asia Pacific Customer Care BPO Market Absolute $ Opportunity
Table16 Asia Pacific Customer Care BPO Market Analysis by End-Use, 2018-2030
Table17 Asia Pacific Customer Care BPO Market Analysis by Type, 2018-2030
Table18 Asia Pacific Customer Care BPO Market Analysis by Country, 2018-2030
Table19 South America Customer Care BPO Market Absolute $ Opportunity
Table20 South America Customer Care BPO Market Analysis by End-Use, 2018-2030
Table21 South America Customer Care BPO Market Analysis by Type, 2018-2030
Table22 South America Customer Care BPO Market Analysis by Country, 2018-2030
Table23 MEA Customer Care BPO Market Absolute $ Opportunity
Table24 MEA Customer Care BPO Market Analysis by End-Use, 2018-2030
Table25 MEA Customer Care BPO Market Analysis by Type, 2018-2030
Table26 MEA Customer Care BPO Market Analysis by Country, 2018-2030
List of Figures
Figure1 Global Customer Care BPO Market Historic Y-o-Y Analysis (%), 2018-2021
Figure2 Global Customer Care BPO Market Forecast Y-o-Y Analysis (%), 2022-2030
Figure3 Global Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure4 Global Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure5 Global Customer Care BPO Market Share Analysis by Region, 2021 and 2030
Figure6 North America Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure7 North America Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure8 North America Customer Care BPO Market Share Analysis by Country, 2021 and 2030
Figure9 Europe Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure10 Europe Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure11 Europe Customer Care BPO Market Share Analysis by Country, 2021 and 2030
Figure12 Asia Pacific Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure13 Asia Pacific Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure14 Asia Pacific Customer Care BPO Market Share Analysis by Country, 2021 and 2030
Figure15 South America Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure16 South America Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure17 South America Customer Care BPO Market Share Analysis by Country, 2021 and 2030
Figure18 MEA Customer Care BPO Market Share Analysis by End-Use, 2021 and 2030
Figure19 MEA Customer Care BPO Market Share Analysis by Type, 2021 and 2030
Figure20 MEA Customer Care BPO Market Share Analysis by Country, 2021 and 2030
